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Mobile App Case Study2026
A multi-clinic healthcare group replaced phone-queue bookings with one patient app for appointments, video consults, reminders and reports, launched on iOS and Android in 14 weeks.
- Industry
- Healthcare
- Platforms
- iOS · Android · Admin web
- Timeline
- 14 weeks to launch
- Team
- 6 specialists
The brief
Carewell runs 18 outpatient clinics. Patients booked by phone, waited on hold, forgot appointments and chased lab reports over WhatsApp. Front desks spent most of the day on calls instead of patients. The group needed one app that made booking feel effortless, reduced no-shows and gave doctors back their schedule.
Product DiscoveryMobile UX/UIReact Native BuildAPI & IntegrationsQA & Store Release
What was broken
Every booking went through a phone line, so peak hours meant long holds, abandoned calls and lost patients.
There were no reminders, so roughly one in five appointments ended as a no-show and an empty slot.
Lab reports and prescriptions travelled over WhatsApp and email, which was slow, hard to find and risky for patient data.
What we built
Ran a two-week discovery sprint with front-desk staff, doctors and patients to map the five journeys that mattered: book, reschedule, consult, pay and view reports.
Designed a calm, accessible interface with large tap targets, a three-tap booking flow and live slot availability pulled from each clinic’s schedule.
Built one React Native codebase for iOS and Android, with smart reminders, in-app video consults, secure report storage and UPI or card payments.
Shipped an admin web panel so clinic managers could control doctors, slots, pricing and notifications without developer help.
Inside the product
Three-tap booking
Choose the clinic, doctor and slot, then confirm. Live availability means no double-bookings.
Smart reminders
Push and SMS reminders at 24 hours and 2 hours, with one-tap reschedule instead of a no-show.
Video consults
Follow-ups happen in the app, with the waiting room, call and notes in one place.
Reports vault
Lab reports and prescriptions arrive in the app, stored securely and easy to share.
In-app payments
UPI, cards and wallets with instant receipts, so there is less to settle at the front desk.
Clinic admin panel
Managers control doctors, slots, pricing and broadcast messages from one dashboard.
How it shipped
- 01Weeks 1–2
Discovery
Stakeholder interviews, journey maps, feature priority and technical architecture.
- 02Weeks 2–5
Design
Clickable prototype tested with 12 real patients before any code was written.
- 03Weeks 5–12
Build
Two-week sprints with a TestFlight and Play internal build at the end of each one.
- 04Weeks 13–14
Launch
Pilot in 3 clinics, then a store release across all 18 locations.
Built with
React NativeTypeScriptNode.jsPostgreSQLFirebase MessagingTwilio VideoRazorpaySentry
The outcome
Within the first quarter after launch, most bookings moved into the app, no-shows dropped sharply and front-desk call volume fell enough to free staff for in-clinic care. Albanoir now ships a release to Carewell every month.
“Our front desk used to be a call centre. Now most patients book themselves, show up on time and get their reports in the app. Albanoir treated it like their own product.”